Effective Date: January 13, 2026
Last Updated: January 13, 2026
EXPERIENCIA Y AVENTURA S.L. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EvenCal web application, mobile application (iOS and Android), and related services (the "Service").
This Privacy Policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Legal Entity: EXPERIENCIA Y AVENTURA S.L.
CIF: B-76735919
Address: Avenida Rafael Puig Lluvina 19, Playa de Las Americas 38650, Santa Cruz de Tenerife, Spain
Contact Email: support@tenetra-booking.com
Data Protection Officer: support@tenetra-booking.com
We collect information that you voluntarily provide when using our Service:
| Data Type | Purpose | Legal Basis (GDPR) |
|---|---|---|
| Account Information (name, email, company name) | Account creation and service provision | Contract performance |
| Booking Data (guest names, dates, prices) | Core service functionality | Contract performance |
| Property Information (apartment details, addresses) | Service provision | Contract performance |
| Payment Information (processed by Stripe) | Subscription billing | Contract performance |
| Communication Data (support emails) | Customer support | Legitimate interest |
We automatically collect certain information when you access our Service:
We may receive information from:
We use your information for the following purposes:
We process your personal data based on the following legal grounds:
We do not sell your personal information. We may share your information with:
We may disclose your information if required by law, court order, or government regulation, or to:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
The EvenCal Android application may use Google Play Services for app distribution, security, and performance optimization. Data processed by Google Play Services is subject to Google's Privacy Policy.
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:
| Data Type | Retention Period |
|---|---|
| Active Account Data | For the duration of your account |
| Expired Trial Data | 14 days after trial expiration, then permanently deleted |
| Cancelled Subscription Data | 14 days after cancellation, then permanently deleted |
| Payment Records | 7 years (legal requirement) |
| Support Communications | 3 years |
| Log Files | 90 days |
We implement appropriate technical and organizational measures to protect your personal data:
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your data is primarily stored and processed within the European Union (Sybill hosting, EU servers).
If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:
Stripe (USA): Stripe is certified under the EU-U.S. Data Privacy Framework and provides adequate data protection.
As a data subject in the EU, you have the following rights:
You have the right to request a copy of the personal data we hold about you.
You have the right to correct inaccurate or incomplete personal data.
You have the right to request deletion of your personal data under certain circumstances.
You have the right to request that we limit the processing of your personal data in certain situations.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Where processing is based on consent, you have the right to withdraw consent at any time.
You have the right to lodge a complaint with your local data protection authority.
Spanish Data Protection Authority:
Agencia Espanola de Proteccion de Datos (AEPD)
Website: www.aepd.es
To exercise any of these rights, please contact us at support@tenetra-booking.com. We will respond within 30 days.
You can control cookies through your browser settings. However, disabling essential cookies may affect Service functionality.
We do not use third-party tracking or advertising cookies.
Our Service is not designed for children under the age of 13 and does not target children as defined by Google Play policies.
We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete such information.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Changes become effective 30 days after notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.
Our Service integrates with third-party platforms. Your use of these services is subject to their privacy policies:
We are not responsible for the privacy practices of third-party services.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@tenetra-booking.com
Mail:
EXPERIENCIA Y AVENTURA S.L.
Data Protection Officer
Avenida Rafael Puig Lluvina 19
Playa de Las Americas 38650
Santa Cruz de Tenerife, Spain
We will respond to your inquiry within 30 days as required by GDPR.